Privacy Policy - Medi Weightloss Supply

Medi Weightloss Supply Ltd (the “Company“, “we” or “us“) is committed to protecting and respecting your privacy.

This policy (together with our website terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.ukmeds.co.uk, you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 2018, the EU General Data Protection Regulation or any other applicable legislation, the data controller is UK Meds Direct Ltd, a company registered in England with company number 10225625 and our registered office at Unit 3 Castle Marina Rd, Castlebridge Office Village, Nottingham NG7 1TN, United Kingdom.

Our data protection officer is Mason Soiza, who can be contacted at the address above.

Please note that links from our website may take you to external websites not covered by this policy. We recommend that you check their privacy policies yourself before submitting any personal information. We will not be responsible for the content, function or information collection policies of these external websites.

Information We Collect From You

We will collect and process the following data about you:

Information you give us. This is information about you that you give us by filling in forms on our site, www.ukmeds.co.uk, (“our site“) or by corresponding with us by phone, email or otherwise. It includes information that you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, or enter a competition, promotion or survey, and when you report a problem with our site. The information you give to us may include your name, address, email address and phone number, financial and credit card information, personal description and/or photograph.
Special category data you give to us. This is sensitive information that you give to us by filling in forms on our site or by corresponding with us by phone, email or otherwise. You will provide us with special category data when making a purchase and completing our screening information as part of your consultation. It may include, but is not limited to, information relating to genetics, ethnic origin, health, biometrics, sex life and/or sexual orientation.
Information we collect about you. With regard to each of your visits to our site, we will automatically collect the following information:
technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
Information we receive from other sources. This is information that we receive about you if you use any of the other websites that we operate or the other services that we provide. In this case, we will have informed you when we collected that data if we intend to share such data internally and combine it with data collected on our site. We will also have told you for what purpose we will share and combine your data. We work closely with selected third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and will notify you when we receive information about you from them and the purposes for which we intend to use that information.
Third party service provider cookies including Google. We use Google cookies to collect information about site visitors. You can view Google’s privacy policy here.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this policy.

Cookies

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse our site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, provided you accept them. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies: These are required for the operation of our site. They include cookies that enable you to log into secure areas of our site, use the shopping cart, or make use of e-billing services.
Analytical/performance cookies: These allow us to track the number of visitors to our site. This helps us to improve the way our site works, for example by ensuring that users are finding what they are looking for easily.
Functionality cookies: These are used to recognise you when you return to our site, enabling us to personalise our content for you, greet you by name and remember your preferences.
Targeting cookies: These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Third party service provider cookies: if you interact with our refer a friend programme. You can view the Mention Me cookies here.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.

We use information held about you in the following ways:

Personal information you give to us

We will use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services that we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the order form on which we collect your data;
to notify you about changes to our service; and
to ensure, using internal data analytics and other related marketing methods, that content from our site is presented in the most effective manner for you and for your computer.

Special Category Data

We rely upon your explicit consent to allow us to process your special category data, which is necessary for the purpose of preventative or occupational medicine, medical diagnosis and provision of health treatment, which is carried out in accordance with regulatory guidelines.

We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

Information we collect about you

We will use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

We may use automated decision-making and profiling to tailor the information we provide to you to your specific circumstances.

Who do we share your information with?

Details of whom we will share your data with and why is set out in our Data Record. Copies of our Data Record are available from our data protection officer.

Sharing your information within our company and partners

We share the information that you provide to us with our staff so that we can provide our products and services to you.

We may share the information that you provide to us with other partner companies and other websites that we operate. For example, if you place an order online, we may share information with the prescribing doctor to enable you to receive the prescription and also the pharmacy to arrange despatch to you via post.

Sharing your information with third parties

We may share your information with selected third parties including:

advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but have the right to provide them with aggregate information about our users. We may make use of the personal data that we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
analytics and search engine providers that assist us in the improvement and optimisation of our site; and
credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
Data sharing with ManyPets Ltd, where there is a shared legitimate interest and the sharing of data will allow both parties to provide more relevant experiences for the customer. This data may also include personal data.

There are certain exceptional circumstances in which we may disclose your information to other third parties. This would be where we believe that the disclosure is:

required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings;
necessary to protect the safety of our employees, our property or the public;
necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction; and/or
proportionate as part of a merger, business or asset sale, in the event that this happens we will share your information with the prospective seller or buyer involved.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Google uses the information we share to measure the effectiveness of advertising, personalised ads, and more when consent is given. For more information, please see Google’s Privacy & Terms site.

How long do we keep your personal information?

We will only store your personal information for as long as we need it for the purposes for which it was collected. Where we provide you with any service (e.g. subscription service), we will retain any information that you provide to us at least for as long as we continue to provide that service to you.

Where we store your personal data

We will transmit and keep the information we gather from you at a location inside the European Economic Area (“EEA”). It will also be handled by employees working for us or one of our suppliers who are based in the EEA. This includes personnel involved in the fulfillment of your purchase, the processing of your payment information, and the provision of support services, among other things. By providing your personal information, you consent to this transmission, storage, or processing. We will take all reasonable means to guarantee that your data is handled securely and in compliance with this privacy statement.

All information you send to us is securely saved on our servers. SSL technology will be used to encrypt all payment transactions. You are responsible for keeping your password secure if we have provided you (or you have selected) one to access specific portions of our site. We request that you not share your password with anybody.

Unfortunately, information transfer via the internet is not totally secure. Although we will do our best to secure your personal information, we cannot guarantee the security of any information you communicate to our site; any transfer is at your own risk. We will employ tight protocols and security mechanisms to attempt to prevent unauthorized access after we have received your information.

Your legal rights

You have the right to know.

We are required by law to present you with succinct, transparent, understandable, and readily available information about your personal information and how we use it. We have developed this policy to accomplish exactly that, but if you have any concerns or need more particular information, please contact us using the information provided above.

You have the right to see your personal information.

You have the right to request confirmation that we have any of your personal information. If we do, you have the right to a copy of your information as well as notification of the following:

Why we have been using your information
What categories of information we were using
Who we have shared the information with
How long we envisage holding your information

In order to maintain the security of your information, we will have to verify your identity before we provide you with a copy of the information we hold. The first copy of your information that you request from us will be provided free of charge, if you require further copies we may charge an administrative fee to cover our costs.

You have the right to correct any inaccurate or incomplete personal data

Where you have requested a copy of the information we hold about you, you may notice that there are inaccuracies in the records, or that certain parts are incomplete. If this is the case, you can contact us so that we can correct our records.

You have the right to be forgotten

There may be times where it is no longer necessary for us to hold personal information about you. This could be if:

the information is no longer needed for the original purpose that we collected it for;
you withdraw your consent for us to use the information (and we have no other legal reason to keep using it);
you object to us using your information and we have no overriding reason to keep using it;
we have used your information unlawfully; and/or
we are subject to a legal requirement to delete your information.

In such cases, you have the right to have your personal data erased. If you feel you are in one of these circumstances, please contact us.

You have the right to have a copy of your data transmitted in a compatible format to you or a third party.

You have the right to acquire a copy of your personal data for your own use, often known as data portability. This privilege enables you to more easily move, copy, or transfer your personal data from one IT system to another in a safe and secure manner. Please contact us if you would want us to send a copy of your data to you or another organization in a structured, generally used, and machine-readable format. You will not be charged for exercising this privilege.

You are free to oppose to direct marketing.

You may notify us at any time if you do not want us to use your information for direct marketing reasons. If you do not want to receive direct marketing from us, simply contact us or utilize the buttons given in any of our marketing emails, and we will immediately cease delivering direct marketing to you.

You have the right to object to us using your personal information for our own legitimate business purposes.

We may use your personal information to accomplish purposes that benefit both us and you. This includes the following:

when we tell you about products or services that are similar to ones that you have already bought;
when we use your information to help us make our business better; or
when we contact you to interact, communicate or let you know about changes we are making

We strive to guarantee that your rights and information are always adequately safeguarded. You have the right to object if you consider that the way we are processing your data is not justified due to the effect on you or your rights. We must cease using your personal data for these purposes unless we have a compelling cause to continue. Please contact us if you want to exercise your right to object to our processing of your data for the aforementioned objectives.

You have the right to limit how we use your personal information.

You have the right to request that we cease using your personal information in any manner other than maintaining a copy of it. This right is accessible in the following locations:

you have informed us that the information we hold about you is inaccurate, and we have not yet been able to verify this;
you have objected to us using your information for our own legitimate interests and we are in the process of considering your objection;
we have used your information in an unlawful way, but you do not want us to delete your data; or
we no longer need to use the information, but you need it for a legal claim

Please contact us if you feel any of these scenarios apply to you.

You have rights in the context of automated decision-making and profiling.

Any automated decision-making or profiling that we do is done purely to adapt the information that we deliver to you. We shall not use automated decision-making or profiling to make any choices that have legal consequences for you or otherwise have a major impact on you, and you have the right not to be subject to such conclusions. Please contact us if you have any issues or questions regarding this right.

Changes to our privacy policy

Any future changes to our privacy policy will be announced on this page and, where necessary, informed to you via email. Please check back periodically to see if our privacy policy has been updated or changed.

Complaints

If you have a problem regarding our acquisition or use of your personal data, please contact us first so that we can try to address your issue at sales@mediweightlosssupply.com

You have the right to file a complaint with the Information Commissioner’s Office (ICO), the statutory agency in charge of overseeing data privacy legislation in the United Kingdom. If you want to file a complaint with the ICO, please go to their website.

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